Customer Support Associate

Pay

Not stated

Location

Mumbai, Maharashtra

On site

Skills this role screens for

CommunicationCustomer serviceCRM

Opens on Paytm's site. Sign in first and we keep it in your pipeline.

Still studying?Paid customer success internships open now

Responsibilities

What you'll do

Handle inbound and outbound customer calls.
Respond to customer queries via email, chat, and other digital platforms.
Provide accurate information on products, services, and policies.
Troubleshoot issues and escalate when required.
Maintain professionalism and ensure customer satisfaction.
Document interactions and follow up as needed.
Collaborate with internal teams to improve service quality.
Meet KPIs and SLA targets.
Adhere to company policies and processes.

Requirements

What they're looking for

2–4 years of experience in voice and non-voice customer service.
Ability to manage multiple chats/emails/calls simultaneously.
Excellent communication skills in English (written and verbal).
Strong problem-solving abilities.
Ability to multitask efficiently.
Comfortable working in a fast-paced environment.
Willingness to work rotational shifts (6 days/week).
Good interpersonal and teamwork skills.

Nice to have

What would help

Familiarity with CRM tools.
Hands-on experience with AI tools.

Full description from the employer

Role Overview: We are looking for a dynamic CST Associate for a blend of voice and non-voice processes. The role involves handling customer interactions across multiple communication channels. Key Responsibilities: Handle inbound and outbound customer callsRespond to customer queries via email, chat, and other digital platformsProvide accurate information on products, services, and policiesTroubleshoot issues and escalate when requiredMaintain professionalism and ensure customer satisfactionDocument interactions and follow up as neededCollaborate with internal teams to improve service qualityMeet KPIs and SLA targetsAdhere to company policies and processes Skills & Qualifications: 2–4 years of experience in voice and non-voice customer serviceManage multiple chats/emails/calls simultaneouslyExcellent communication skills in English (written and verbal)Strong problem-solving abilitiesAbility to multitask efficientlyFamiliarity with CRM tools is an advantageComfortable working in a fast-paced environmentWillingness to work rotational shifts (6 days/week)Good interpersonal and teamwork skillsCandidates with hands on experience on AI tools would be preferred. Office Location:

Paytm

Found on the web. You apply on the company's own site

View company page paytm.com

Where this listing comes from

From Paytm's own careers system (Lever).

insiderOne never charges students to apply. Never pay anyone for an internship. Check an offer you received

Prove Customer service first

This role screens for Customer service. Sit a ten-minute live challenge, get a signed receipt, and the employer sees it verified on your application instead of claimed.

Prove it, then apply

Ask about this role

SCOUT, an AI agent, not a person, answers from this ad, and says so when the ad doesn't cover it. No account, and nothing you type here is kept.

More customer success roles

Every customer success role here

insiderOne University

Get certified for roles like this: Business Communication Associate

Free, about 2 hours, ending in a project a person reviews and a certificate any employer can check. Put it on this application and every one after it.

Start the certification What is in it

Interned at Paytm? Report what it paid