Customer Success Executive

Skills this role screens for

The company

About the Company

TICS Solutions Private Limited is seeking a Customer Success Executive to support meaningful customer relationships and help clients receive consistent value from the company’s solutions. This is an opportunity for an early-career professional to build practical experience in customer communication, issue resolution, and account support within a collaborative workplace.

The work

Responsibilities

• Serve as a reliable point of contact for customers and respond to their questions through appropriate communication channels.
• Understand customer needs, coordinate internally to resolve concerns, and provide timely updates until closure.
• Support onboarding, product adoption, follow-ups, and routine account engagement activities.
• Maintain accurate records of conversations, requests, feedback, and resolutions.
• Identify recurring customer challenges and share useful insights with relevant teams.
• Contribute to a positive customer experience while meeting service quality and response-time expectations.

Who they want

Requirements

The role offers a monthly salary of ₹20,000–₹22,000 and is intended for motivated professionals who enjoy helping customers and building long-term relationships.

• Suitable for freshers and candidates with 0–1 year of experience in customer success, customer support, client servicing, sales support, or a related area.
• Strong verbal and written communication skills with a polite, solution-focused approach.
• Good listening, organization, follow-up, and problem-solving abilities.
• Comfort with learning new products, processes, and customer management tools.
• Ability to work full-time from the Pune office and collaborate effectively with internal teams.