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PearsonVia Unstop

Posted today

Advanced Associate, Customer Service

Pay

INR 7,00,000+/year

Location

Noida, India

On site

Apply by

7 Nov

11 days left

Skills this role screens for

Customer serviceIssue escalationService level agreements (slas)AccountabilityMicrosoft office suite

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About the role

Pearson is hiring for the role of Advanced Associate, Customer Service!

The work

Responsibilities of the Candidate

  • Serve as the Level 2 escalation point for complex customer and service‑related issues, ensuring timely and effective resolution.
  • Act as a trusted escalation resource for service delivery challenges, collaborating with internal teams as needed to resolve issues.
  • Accurately capture and maintain customer and case information within internal databases and systems.
  • Serve as a point of contact for Program Managers and clients for complex and service- related issues.
  • Monitor and maintain Service Level Agreements (SLAs) across multiple Lines of Business (LOBs).
  • Own, work, and follow through on Service Direct Cases, reports, and assigned projects to completion, ensuring accountability and visibility.

Who they want

Requirements

  • We require a high school diploma or equivalent level qualifications as a minimum.
  • Bachelor's Degree, or equivalent work experience is preferred.
  • 2 years of experience in a similar/related position
  • High levels of customer service skills
  • Proficient standard technology including Windows, Microsoft 360 OneDrive, Excel, Word, and other related applications.
  • Willing and able to work assigned shifts, flexible work arrangements and time off may be limited during specific times due to business demands.

Pearson

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Where this listing comes from

From a public listing board (Unstop).

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