Customer Support Executive – International Process

Skills this role screens for

About the role

Future Talent Advisory is hiring for Customer Support Executive – International Process

The company

About the Company

Future Talent Advisory is hiring Customer Support Executives for an international voice process in Mumbai. This opportunity is suited to candidates who enjoy speaking with customers, resolving queries, and delivering dependable service in a fast-paced support environment. The role offers structured work schedules, a stable five-day working week, and company-supported transportation for eligible shifts.

The work

Responsibilities

• Handle inbound and outbound customer interactions for an international process through professional voice communication.
• Understand customer concerns, provide accurate information, and resolve requests within defined service standards.
• Record conversations, update customer information, and maintain complete documentation in the relevant systems.
• Follow communication, quality, compliance, and escalation procedures while ensuring a positive customer experience.
• Coordinate with internal teams when issues require additional assistance and contribute to process and service improvements.
• Work effectively in rotational schedules, including available day and night shifts.

Who they want

Requirements

Compensation and benefits: The monthly salary range is ₹23,000 to ₹40,000, based on experience and suitability. Cab facility is provided as part of the role benefits.

• Applicants with a 12th-pass qualification and at least six months of experience in an international voice process may apply.
• Graduates who are freshers may also apply, provided they have excellent spoken and written communication skills.
• Strong conversational English, active listening, patience, and a customer-focused approach are essential.
• Basic computer proficiency and the ability to navigate customer support systems are expected.
• Flexibility to work rotational shifts, including day and night shifts, is required.
• The position is based in Mumbai and follows a five-day working schedule.