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Zeko AIVia Unstop

Posted today

Customer Support Internship

Pay

INR 5,000–6,000/month

Location

Remote, India

Remote

Type

Internship

Apply by

10 Nov

14 days left

Skills this role screens for

Customer serviceCommunication skillsKnowledge base managementSpreadsheet software (Excel, google sheets)Issue escalation

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About the role

Zeko AI is hiring a Customer Support Intern!

The work

Responsibilities

  • Respond to candidate questions through the AI chatbot, email, interview chat, and phone.
  • Troubleshoot access, audio, video, browser compatibility, and other interview-related issues.
  • Assist candidates who missed or partially completed interviews with follow-ups and rescheduling.
  • Manage support tickets from logging through tracking, escalation, resolution, and closure within defined SLAs.
  • Review chatbot responses for accuracy, completeness, and tone, and identify gaps in its answers.
  • Update the chatbot knowledge base with FAQs, troubleshooting steps, error resolutions, and process changes.
  • Maintain support trackers, document outcomes, and share recurring issue patterns with the product team.

Who they want

Requirements

  • Strong written and verbal communication skills in English and Hindi.
  • Comfort handling chat, email, and phone queries in parallel.
  • Sound problem-solving ability and the instinct to diagnose issues from incomplete information.
  • Proficiency with Google Sheets or Excel for tracking and reporting.
  • High attention to detail and a consistent habit of closing open tickets.
  • Interest in AI, technology, and the way chatbots and software products work.
  • Availability for a minimum commitment of 4–6 months.

Where this listing comes from

From a public listing board (Unstop).

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