Posted today
Pay
Salary (undisclosed)
Location
India
On site
Apply by
5 Nov
8 days left
Skills this role screens for
Opens on Allianz SE's site. Sign in first and we keep it in your pipeline.
Still studying?Paid customer success internships open nowAbout the role
Allianz is hiring for the role of Customer Service Associate!
The work
•
Meet process KPIs across productivity, quality, accuracy and AHT.
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Provide assistance relating to emergency procedures and policy inquiries.
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Interpret policies and fully explain benefit coverage and limitations to avoid client confusion.
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Guide clients through the navigation of relevant websites for online content and claim submission.
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Create and send various types of professional correspondence.
Who they want
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Post-secondary education and a minimum of 6–12 months of experience in a customer service-related function.
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Ability to pay close attention to detail and multitask.
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Strong verbal and written communication skills, including the ability to communicate professionally and articulately via phone with clients and colleagues.
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Demonstrated ability to use initiative and independent judgment in solving customer problems.
From a public listing board (Unstop).
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