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Cisive GlobalVia Unstop

Posted today

Desktop Support Associate

Pay

Salary (undisclosed)

Location

New Delhi, India

Hybrid

Apply by

11 Nov

14 days left

Skills this role screens for

IT service desk supportEndpoint securityIT incident managementNetwork troubleshootingMobile device management (mdm)

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About the role

Cisive is hiring for the role of Desktop Support Associate!

The work

Responsibilities of the Candidate

  • Provide L1/L2 technical support for desktops, laptops and peripherals, in person and remotely.
  • Handle onboarding and offboarding: device setup, access provisioning and deprovisioning.
  • Manage IT asset inventory and support lost or stolen device and reimaging incidents.
  • Monitor security alerts (SIEM/EDR) and lead incident response for security events.

Who they want

Requirements

  • OS support for Windows 11 and macOS; Active Directory, networking and TCP/IP troubleshooting.
  • Experience with ticketing tools such as ServiceNow, Jira Service Desk or HelpDesk.
  • Endpoint tools such as Intune or SCCM; familiarity with CrowdStrike or Defender.

Where this listing comes from

From a public listing board (Unstop).

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