Posted today
Pay
Salary (undisclosed)
Location
Nagpur, India
On site
Apply by
5 Nov
14 days left
Skills this role screens for
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Still studying?Paid customer success internships open nowAbout the role
GlobalLogic is hiring for the role of Technical Support Engineer – D&R!
The work
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Handle inbound web tickets and chat triage, owning and resolving incoming customer support requests and security-related inquiries within defined SLAs.
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Troubleshoot and help customers troubleshoot routine to moderately complex security alerts, log forwarding issues, custom parsers, and threat detection rules.
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Log and document issues, including customer errors and failures, using tools such as JSON, Syslog, and regular expressions, and securely capture relevant log data for root-cause analysis.
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Assist users with basic cloud security configurations, IAM role bindings, API tokens, and webhooks integrations.
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Package reproducible evidence, logs, and configuration snippets clearly and escalate unresolvable or systemic security issues to SME/Tier 3 Engineering teams.
Who they want
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Experience in cybersecurity support, SOC operations, or cloud security environments.
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Knowledge of SOC and Security Fundamentals, including foundational understanding of SOC operations (triage, basic investigation, alert monitoring), the MITRE ATT&CK framework, and standard incident response concepts.
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Familiarity with log formats and basic querying skills, such as KQL, Splunk SPL, or SQL, for log analysis.
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Basic command-line and scripting exposure in Python or Bash for log extraction and preliminary diagnostic checks.
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Familiarity with tools like Postman and Chrome DevTools.
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Foundational knowledge of cloud environments, particularly cloud networking protocols (TCP/IP, DNS, HTTPS).
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Strong communication and verbal skills in English, with strong client-facing capabilities for email correspondence and chat support.
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