Posted today
Pay
Salary (undisclosed)
Location
Bangalore, India
Hybrid
Apply by
31 Oct
9 days left
Skills this role screens for
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Still studying?Paid customer success internships open nowAbout the role
Red Hat is hiring for the role of Associate Technical Support Engineer!
The work
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Provide technical assistance to learners by responding to incoming service requests and live chats about Red Hat Online Learning system.
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Assist students with understanding our Red Hat Online Learning system and course content, and course-related guided lab exercises.
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Create and support Virtual Trainings.
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Apply hotfixes to course content or lab environments.
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Collaborate with other members of the Red Hat training teams to resolve issues for our students.
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Assist curriculum developers on building and deploying cloud images for training lab exercises.
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Deploy updated or new course content into the Red Hat Online Learning system.
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Perform quality assurance testing on lab content produced by the Red Hat Training Curriculum Development team.
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Attend team and organizational meetings regularly and actively participate in discussions, sharing relevant updates, ideas, and feedback.
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Continuously expand your knowledge of Red Hat solutions.
Who they want
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Bachelor's degree or equivalent experience in the enterprise IT industry.
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Excellent written and verbal English communication skills.
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Premium customer service skills and prior customer-focused role experience for at least 2 years.
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Ability to work across multiple time zones.
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Command-line expertise in Red Hat Enterprise Linux.
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Active Red Hat Certified System Administrator (RHCSA) in Enterprise Linux, Ansible or Openshift or Red Hat Certified Developer in Cloud Native Applications or AI certification.
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Red Hat Certified Engineer (RHCE) in one of the specializations is an advantage.
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Shell scripting experience is an advantage.
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Basic Python knowledge.
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Ability to learn new technologies, tools, and processes quickly.
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Ability to work effectively with global and cross-functional teams.
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Willingness to work across multiple time zones as part of a global 24x5 support environment.
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