Posted today
Pay
Salary (undisclosed)
Location
Mumbai, India
On site
Apply by
5 Nov
14 days left
Skills this role screens for
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Still studying?Paid customer success internships open nowAbout the role
Swiggy is hiring for the role of Account Manager!
The work
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Onboard new accounts by explaining requirements to partners and coordinating with internal stakeholders.
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Build and maintain relationships with 70–80 partner accounts in the assigned territory.
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Meet existing partners periodically and ensure Restaurant Display Page (RDP) content is correct and image coverage is high.
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Make persuasive presentations on the benefits of Dine Out plans and promotions to encourage month-on-month growth and consistent partner investment.
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Execute growth activities such as offer alignments and marketing operations to ensure planned events and activities go live.
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Resolve issues such as diner-denied payouts and ensure seamless transactions for customers and restaurant partners.
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Prepare growth plans for each managed account and gather competitor insights.
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Filter relevant data from restaurant-facing dashboards and explain key performance metrics to partners.
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Seek necessary support from partners to improve Restaurant Display Page views, conversions, and business growth.
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Monitor partners’ investments in competition through observations at points of sale and conversations with partners, sales teams, and delivery personnel.
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Ensure partner investments are competitive in terms of discounts, commissions, and advertisements by explaining dashboard insights and business benefits.
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Coordinate with partner support, sales operations, and finance teams to resolve issues related to discounts, restaurant display pages, competition data, payout reconciliation, GST queries, and amounts not credited to partner accounts.
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Understand Dine Out offerings and growth levers.
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Understand basic metrics such as hours of restaurant operations, Ads Revenue per Order (Ads RPO), commission revenue per order, and Average Order Value (AOV).
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Work with data dashboards such as CMS, Power BI, Compass, and Salesmate.
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Understand conversion funnels, week-wise, month-wise, and day-wise transactions, denial rates, and supply metrics versus competition.
Who they want
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Graduate with 1.5–3 years of field sales experience.
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Fluency in the local language and working knowledge of English.
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Good understanding of e-commerce activities and online marketing channels.
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Confident personality with effective communication and persuasion skills.
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Strong sales aptitude and ability to work in a team.
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Analytical skills and good Excel knowledge.
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Flexibility to work with restaurant owners who may not follow fixed 9-to-5 schedules.
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Leadership and influencing skills to build relationships and achieve results.
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Ability to identify opportunities and recommend changes to improve campaign effectiveness.
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Adaptability, creativity, initiative, and a proactive approach to business growth.
From a public listing board (Unstop).
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