Posted today
Pay
Salary (undisclosed)
Location
Gurgaon, India
On site
Apply by
5 Nov
14 days left
Skills this role screens for
Opens on GlobalLogic IT Solutions's site. Sign in first and we keep it in your pipeline.
Still studying?Paid customer success internships open nowAbout the role
GlobalLogic is hiring for the role of Technical Support Engineer – Compute Engineer!
The work
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Engage with customers via email or chat or phone to diagnose, resolve technical issues, and track support queries.
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Address customer-specific architectural design requirements and provide targeted solutions for specific products or product features.
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Ensure speedy response and resolution times, consistently meeting or exceeding Service Level Objectives (SLOs).
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Maintain high customer satisfaction scores by delivering high-quality standards in 90% of cases.
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Utilize advanced troubleshooting tools and techniques to identify the root cause of issues and provide solutions.
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Document and classify internal queries, problems, and preventative actions, contributing to continuous improvement.
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File detailed issue reports to engineers, assist in building comprehensive documentation and procedures, and suggest code-level solutions for complex product bugs.
Who they want
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Bachelor's degree in Computer Science or a related discipline and/or equivalent.
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0–1 years of troubleshooting experience.
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Willingness to work from the office in a 24/7 shift environment.
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Basic knowledge of HTML, CSS, JavaScript, Linux, and AI.
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Strong customer support capabilities.
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Excellent communication skills.
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Proven troubleshooting skills.
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Ability to empathize with customers and handle issues with care.
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