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AgodaVia Unstop

Posted today

Support Associate

Pay

Salary (undisclosed)

Location

Gurgaon, India

On site

Apply by

4 Nov

13 days left

Skills this role screens for

Customer serviceCustomer handlingCommunication skillsProblem solvingKey performance indicators (kpis)

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About the role

Agoda is hiring for the role of Support Associate!

The work

Responsibilities of the Candidate

  • Deliver outstanding service to customer and partners via phone, email, and chat
  • Handle a high volume of inquiries and deliver accurate, timely resolutions
  • Take end-to-end ownership of booking issues (e.g. changes, cancellations, payments, and other customer queries)
  • Work towards achieving individual and team KPIs (e.g. quality, productivity, customer satisfaction, etc.)
  • Develop expertise across multiple Agoda product lines (e.g., Accommodation, Flights, Activities), with training to support different customer segments and services over time
  • Apply Agoda policies and procedures in a fair and consistent way
  • Collaborate with Team Leaders, Managers, and other teams to resolve complex or unusual cases
  • Safeguard customer data and maintain strict confidentiality at all times
  • Work rotational shifts (including mornings, evenings, and nights) to support a 24/7 global operation
  • You may be required to work on public holidays.
  • Enjoy Agoda’s Hybrid work model, i.e. primarily work-from-home, with on-site collaboration days roughly 1 week out of every 8 weeks

Who they want

Requirements

Salary source:https://www.glassdoor.co.in/Salary/Agoda-Customer-Service-Representative-Salaries-E461386_D_KO6,37.htm

  • Strong customer focus and a genuine desire to help others
  • Excellent spoken and written English & Hindi skills
  • Ability to stay calm, accurate, and professional under pressure
  • Good problem-solving skills, using guidelines and data to make decisions effectively
  • Flexibility to adapt to new tools, processes, and feedback
  • Ability to manage time and priorities in a fast-paced, high-volume environment
  • Reliability, integrity, and a positive, collaborative attitude
  • Prior working experience in customer support, contact center, or service roles
  • Experience in travel, e-commerce, hospitality, or BPO is a plus
  • Experience working with international customers or partners
  • Familiarity with contact center, CRM, or ticketing systems
  • Additional language skills beyond the core required languages for the role if any

Where this listing comes from

From a public listing board (Unstop).

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