Business Support - Customer Service

Skills this role screens for

About the role

JLL is hiring for the role of Business Support, Customer Service! Responsibilities of the Candidate: • Responsible for overall performance of Housekeeping of the site • Checking front of the house as well back of the house daily basis. • Checking caddies & trolleys. • Checking duty roasters & absenteeism. • Checking grooming of the staffs. • Checking for the pest control measurers & follow-ups with the agency. • Take corrective actions on all nonconformities including incidents/accidents if any. • Checking all the necessary PPE’s of the staffs. • Maintaining whole of our landscaped area • Determine aspect-impacts including significant aspects and implement relevant controls. • Determine hazards-risk including significant hazards and implement controls • Participate in mock drills • Report near misses • Identify training needs and attend trainings as planned. • Implementing check lists & follow-ups. • Participate in incident investigation • Agency meetings & corrections. • Follow-up the SLA & KPI of the respective agencies. • Follow-up for trainings as per SOP’s. • Follow up for cleaning standard as per SOP’s. • Ensure PPM activities • Any other task / responsibility assigned by the management time to time • To assist in issue/ cancel permit for any planned activity • To STOP any unsafe work as reported by workmen or self observed • Conduct contractor monitoring and review meeting on monthly basis • Manage stock requirement and reordering of consumables for house keeping activities • Provide inputs for financial budgeting to Property Manager • To ensure RMZ HSE Policy is understood by self and co-workers. • To ensure RMZ safety management system is implemented and communicated to the team. • To ensure OHS objective are understood and individual objectives are completed as per the defined target date. • To identify risk at his work place, control measures are implemented and communicated to concerned employees. • Actively Participation in Employee Consultation Forum and other OH&S related meetings. • To report all incidents, NMCs, SOs that have occurred are reported and take participation as per procedures. • To ensure work is carried out as per the Permit to Work standard and also implementation of all identified control measures as per risk assessment (JSA, HIRA, TBT, etc.) • To attend all the training as per TNI and Training plan. • To ensure that all OH&S related documents are maintained, tracked and tracked as per assigned responsibility. • Determine issues, needs and expectations of interested parties • Determine aspect-impacts including significant aspects and implement relevant controls • Determine hazards-risk including significant hazards and implement controls • Maintain and update aspect-impact register and HIRA register. • Planning to achieve IMS objectives as set by management • Complying with all applicable legal requirements • Identify training needs and attend trainings as planned. • Maintain records of external communication if any • Maintain & retain documented information • Manage changes in a structured manner • Waste management and disposal • Determine emergencies and test all emergencies • Participate in mock drills • Participate in incident investigation • Take corrective actions on all nonconformities including incidents/accidents if any. • Undertake continual improvements • Actively participate in 5S initiatives to maintain cleanliness and discipline within the Soft Services department • Able to lead site team to run the Housekeeping Operations smoothly • Staff’s discipline and wellbeing.