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HighLevelVia Unstop

Posted yesterday

Customer Support Representative Apprentice

Pay

Stipend (undisclosed)

Location

Remote, India

Remote

Type

Internship

Apply by

9 Nov

12 days left

Skills this role screens for

Customer serviceCommunication skillsProblem solvingEmpathyClient support

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About the role

HighLevel is hiring for the role of Customer Support Representative Apprentice!

The work

Responsibilities of the Apprentice

  • Handle customer queries through chat, email, Zoom, and calls.
  • Troubleshoot and resolve common product and configuration issues.
  • Escalate complex technical issues with clear documentation.
  • Deliver excellent customer experiences through professional and empathetic communication.
  • Learn HighLevel's products, tools, and support processes through hands-on training.
  • Collaborate with Team Leads and peers to improve product knowledge and troubleshooting skills.
  • Leverage AI tools to improve support efficiency and customer experience.

Who they want

Requirements

  • Recent graduates or individuals looking to start a career in technical customer support.
  • Strong English communication skills, both written and verbal.
  • Basic technical aptitude and interest in SaaS products and technology.
  • Good problem-solving skills and a customer-first mindset.
  • Ability to handle challenging customer situations with patience and empathy.
  • Willingness to learn new tools, processes, and technologies quickly.
  • Strong attention to detail and ability to work collaboratively in a remote environment.
  • Familiarity with ticketing tools like Freshdesk, Zendesk, or Zoho is a plus.

Where this listing comes from

From a public listing board (Unstop).

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