Posted today
Pay
Salary (undisclosed)
Location
Bangalore, India
On site
Apply by
5 Nov
14 days left
Skills this role screens for
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Still studying?Paid internships open nowAbout the role
NTT DATA is hiring for the role of Graduate Trainee!
The work
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Provides an administrative support service to the Managed Services Client Service Desk team.
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Provides entry level administrative tasks as required by the team.
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Ensure the correct escalation procedure is followed on all critical calls and requests.
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May be responsible for receiving, validating, and logging client requests, capturing the detail of the request.
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Assists with analyzing and interpreting escalation requests to ensure the correct categorization and prioritization.
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Ensures all relevant documents related to the tickets / requests are maintained, including the client’s information.
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Performs any other related task as required.
Who they want
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Ambitious self-starter with the ability to work under general direction.
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Ability to use sound judgment to escalate an issue to a higher level.
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Displays a methodical in approach to ticket resolution.
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Demonstrates ability to interact with a variety of stakeholders.
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Demonstrates required integrity to ensure excellent client service and retention.
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Good attention to detail and client focus.
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Strong and effective verbal and written communication skills.
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Ability to work in 24X7 shift structure, based on a defined roster as required.
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