Associate Telecommunications Operations Specialist

Skills this role screens for

About the role

NTT DATA is hiring for the role of Associate Telecommunications Operations Specialist

The work

Responsibilities of the Candidate

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Subject matter expert who encourages a streamlined work flow and possesses an end-to-end process knowledge of FLA, validations, dispute management, bill pay process, client/carrier interactions, late payment and missing invoice analysis, process exceptions and controls.

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Ensures that all invoices are being processed through FLA and validations to meet SLA and KPIs.

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Keeps management updated of potential invoice processing issues.

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Responsible for proactively reaching out to carriers and clients to resolve any invoice approval and outstanding issues that could adversely affect the client health.

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Assists with client or vendor escalations.

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Identifies any IT related issues and communicates them effectively via logging an ITSM ticket.

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Provides invoice management services to assigned clients serving as liaison to the client by providing overall accountability and acting in the client's interest to manage telecommunications cost allocation and invoice exception management.

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Performs standard invoice validation checks, documenting and resolving exceptions following the appropriate handling procedures.

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Follows client invoice exception business rules and guidelines, as appropriate.

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Ensures that all invoices items are assigned appropriate general ledger codes in accordance with the client's general ledger procedures, contacting clients for coding information as needed.

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Ensures that services are billed to proper legal entity names and resolves errors with the carriers (applies to US clients only).

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Validates missing payments if invoices are received when expected and escalates and resolves late/missing invoices to the carrier. This function may also result in reporting accrued items to the client.

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Identifies missing payments from previous invoices and interfaces with telecommunications provider to resolve missing payment/cash application errors.

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Interfaces with client's telecommunications service providers (carriers) to resolve exceptions and ensures that invoices are re-issued correctly or that credits are validated on client's invoices in accordance with exception management and client's business rules.

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Performs any other related task as required.

Who they want

Requirements

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Developing understanding of client cost accounting methodologies.

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Proven client service skills with demonstrated written and verbal communications capabilities suitable for client meetings and correspondence with senior management/management.

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Excellent written communication abilities.

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Clear and concise verbal communication ability.

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Goal oriented while exhibiting persistence in follow up, escalation, and resolution.

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Excellent attention to detail and takes pride in delivering demonstrated results.

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Ability to multi-task projects, assignments and daily workload while maintaining timely deliverables.

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Bachelor's degree or equivalent in Finance, Accounting, Telecommunications or related field.

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Moderate level of experience providing telecommunications accounts payable services, or carrier telecommunications client service including invoice analysis or other telecom financial audits.

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Moderate level of experience in telecommunications wire line and wireless services.