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PhonePeVia Unstop

Posted today

Grievance Advisor

Pay

Salary (undisclosed)

Location

Bangalore, India

On site

Apply by

30 Oct

8 days left

Skills this role screens for

Customer serviceCustomer handlingCommunication skillsIssue escalationProcess optimization

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About the role

PhonePe is hiring for the role of Advisor - Grievance!

The work

Responsibilities of the Candidate

  • Act with integrity & think customer-first in every interaction
  • Handle basic PhonePe account and transaction related queries
  • Ability to flex between phone & data channels
  • Follow specified process guidelines to bring about resolution
  • Build customer trust through their interaction
  • Ability to meet hourly & daily productivity goals
  • Leverage internal processes and resources to drive resolution
  • Escalate appropriately taking support from relevant teams to resolve customer issues
  • Recommend process improvements
  • Engage & Educate customers so they’re able to leverage PhonePe to the fullest

Who they want

Requirements

  • Have excellent written and verbal communications
  • Have good learnability
  • Be an active listener and deal well with objection
  • Have strong customer orientation and ability to adapt/respond to different scenarios
  • Be a team player, flexible and open to feedback
  • Ability to multitask, prioritise, and manage time effectively
  • Should be able to speak in English and Hindi
  • Graduation (10+2+3) is Mandatory
  • 0 - 3 years of work experience in a customer-facing role

PhonePe

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Where this listing comes from

From a public listing board (Unstop).

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