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JLLVia Unstop

Posted today

Customer Relationship Executive

Pay

Salary (undisclosed)

Location

Noida, India

On site

Apply by

11 Nov

14 days left

Skills this role screens for

Customer experience management (cxm)Customer feedback managementCustomer handlingCommunication skillsCoordination skills

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About the role

JLL is hiring for the role of Customer Relationship Executive!

The work

Responsibilities of the Candidate

  • Cooperate, coordinate and communicate with other departments to ensure good customer experience and taking customer feedback, after every service request/ complaint and sharing the feedback points with the team for improvement of services.
  • Maintaining a hospitality outlook and always look presentable.
  • Taking ownership of the request or complaint and ensuring they are handled effectively within TAT.
  • Taking daily rounds of the premises and reporting any lapses/ observations to the relevant team.
  • Conducting timely Customer Feedback Surveys and sharing the reports with the client/management.
  • Responding to emergency situations (as per JLL policies) and contact the proper authorities when needed.
  • Being familiar with lost and found procedures.
  • Nominating and attending the training programs at site/ JLL office.
  • Addressing concerns through daily checking of mails for priority requests.
  • Receiving calls and emails from clients.
  • Ensuring closure of complaints by proper communication to stakeholders.
  • Helping in activities like filing, checking and maintaining inventory records, MMR, DMR, complaint trackers, dashboard etc.
  • Updating the handover/ takeover register before end of shift for all completed/pending tasks.
  • Managing and participating in events, overlooking general maintenance and guest handling

Who they want

Requirements

  • Graduate in any discipline with good communication and interpersonal skills.
  • Proficiency in MS Office, complaint tracking, customer feedback management, and coordination with internal teams.

JLL

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Where this listing comes from

From a public listing board (Unstop).

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