Telemarketing Executive

Skills this role screens for

About the role

Roles: • Make proactive outbound calls to Petfolk's existing customer database to generate repeat grooming bookings and reactivate inactive customers. • Contact and convert new leads generated through social media advertisements, WhatsApp, website and other marketing campaigns. • Handle incoming customer enquiries and convert them into confirmed grooming appointments. • Consistently follow up with potential customers until bookings are confirmed or leads are closed. • Explain Petfolk's grooming services, packages, pricing and promotional offers. • Work with AI-assisted CRM, chatbots and automated follow-up systems to maximize conversions. • Coordinate with grooming teams to schedule and confirm appointments. • Maintain accurate customer records, call details, booking statuses and follow-up schedules. • Achieve daily and monthly grooming booking, conversion and revenue targets. • Submit daily performance reports covering outbound calls, leads contacted, bookings confirmed and revenue generated. Primary Objective: Proactively generate grooming orders and revenue through outbound calling, existing customer reactivation, digital lead conversion, and consistent follow-up.