Technical Support Engineer -SD

Skills this role screens for

About the role

Mphasis is hiring for the role of Technical Support Engineer -SD!

The work

Responsibility

• Provide technical support and troubleshooting for IT related issues.
• Handle technical queries related to Operating Systems, Desktop, Laptop, MDM, MFA, Office 365, MS Office, Printers, Exchange Server, VPN, VOIP and SharePoint.
• Manage password reset requests and provide support for end users.
• Navigate through ticketing tools and knowledge base articles to resolve technical issues.
• Use active listening and probing skills to understand and identify customer issues.
• Communicate effectively with users and provide appropriate technical assistance.
• Work in rotational shifts and flexible shifts as per business requirements.
• Be receptive to feedback and continuously improve technical and process skills.
• Collaborate with team members to maintain high customer satisfaction levels and ensure timely project completion.

Who they want

Requirements

• Minimum 1 to 2 years of IT Service Desk experience.
• Technical knowledge and troubleshooting skills.
• Excellent English speaking skills.
• Willingness to work in rotational shifts and/or flexible shifts as per business requirements.
• Knowledge of Operating Systems, Desktop, Laptop, MDM, MFA, Office 365, Password Reset Management, MS Office, Printer, COTS Applications, Exchange Server, VPN, VOIP, other end devices and SharePoint.

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