Support Engineer

Skills this role screens for

About the role

Oracle is hiring for Support Engineer role!

The work

Responsibility

•

Issue reproduction: Reproduce reported problems in test environments when possible and document findings clearly.

•

Escalation: Escalate complex issues to senior support engineers, development, or other relevant teams with complete diagnostic information.

•

Customer communication: Communicate professionally with customers, explaining troubleshooting steps, progress, workarounds, and resolutions.

•

Documentation: Maintain accurate case notes and create/update knowledge-base articles, troubleshooting guides, and known-issue documentation.

•

Collaboration: Work with engineering, QA, operations, and other support teams to resolve cross-functional issues.

•

Product knowledge: Continuously develop knowledge of supported products, technologies, tools, and support processes.

• Customer issue resolution: Troubleshoot and resolve technical issues reported by customers within defined SLAs.
• Incident management: Own support cases from initial investigation through resolution and closure, providing timely updates.
• Technical troubleshooting: Analyze logs, error messages, configurations, and system behavior to identify root causes.
• Service quality: Meet support KPIs such as response time, resolution time, case quality, customer satisfaction, and SLA compliance.

Who they want

Requirements

Prospective employees need to be ready to work in different shifts and provide on-call support.

We encourage candidates from all backgrounds to apply.

Salary Link - https://www.glassdoor.co.in/Salary/Oracle-Support-Engineer-Salaries-E1737_D_KO7,23.htm

• 0-2 year experience in application support, client/customer support, incident management, problem management and change management.
• Knowledge on SQL,
• Readiness to work during the shift from 5.30PM to 2.30AM IST.
• Outstanding interpersonal abilities and adapt at efficient communication with collaborators across various regions of the globe.

From the Wire Desk

• Brief · 7 Nov 2026AI, data and cybersecurity rise to 30.3% of India's GCC tech hiring demand even as overall demand dips 3.5%, Quess says
• Story · 4 Nov 2026India's hiring jumps 14% on factory roles as US openings edge up to 7.5 million. Neither number is about software
• Brief · 2 Nov 202679 IIT and 20 IIM alumni founded tech start-ups in eight months, against 307 and 71 in all of 2025