Posted today
Support Associate (Pune)
Pay
Salary (undisclosed)
Location
Pune, India
On site
Apply by
13 Nov
4 days left
Skills this role screens for
Opens on Agoda's site. Sign in first and we keep it in your pipeline.
Still studying?Paid customer success internships open nowAbout the role
Agoda is hiring for the role of Support Associate (Pune)!
The work
Responsibilities of the Candidate
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Deliver outstanding service to guests and partners via phone, email, and chat.
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Handle a high volume of inquiries and deliver accurate, timely resolutions.
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Take end-to-end ownership of booking issues (e.g., changes, cancellations, payments, and other customer queries).
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Work towards achieving individual and team KPIs (e.g., quality, productivity, customer satisfaction, etc.).
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Develop expertise across multiple Agoda product lines (e.g., Accommodation, Flights, Activities), with training to support different customer segments and services over time.
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Apply Agoda policies and procedures in a fair and consistent way.
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Collaborate with Team Leaders, Managers, and other teams to resolve complex or unusual cases.
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Safeguard customer data and maintain strict confidentiality at all times.
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Work rotational shifts (including mornings, evenings, and nights) to support a 24/7 global operation.
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You may be required to work on public holidays.
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Enjoy Agoda's hybrid work model, i.e., primarily work from home, with on-site collaboration days roughly 1 week out of every 8 weeks.
Who they want
Requirements
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Strong customer focus and a genuine desire to help others.
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Excellent spoken and written English and Hindi skills.
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Ability to stay calm, accurate, and professional under pressure.
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Good problem-solving skills, using guidelines and data to make decisions effectively.
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Flexibility to adapt to new tools, processes, and feedback.
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Ability to manage time and priorities in a fast-paced, high-volume environment.
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Reliability, integrity, and a positive, collaborative attitude.
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Prior working experience in customer support, contact center, or service roles.
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Experience in travel, e-commerce, hospitality, or BPO is a plus.
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Experience working with international customers or partners.
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Familiarity with contact center, CRM, or ticketing systems.
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Additional language skills beyond the core required languages for the role, if any.
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Where this listing comes from
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