Posted today
Technical Support Engineer – Compute Engine
Pay
Salary (undisclosed)
Location
Nagpur, India
On site
Apply by
18 Nov
9 days left
Skills this role screens for
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GlobalLogic is hiring for the role of Technical Support Engineer – Compute Engine!
The work
Responsibilities of the Candidate
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Engage with customers via email, chat, or phone to diagnose, resolve their issues, and track support queries.
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Address customer-specific architectural design requirements, offering targeted solutions for specific products or product features, ensuring tailored and effective responses.
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Ensure speedy response and resolution times, consistently meeting or exceeding our Service Level Objectives (SLOs).
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Maintain exceptional customer satisfaction scores, adhering to high quality standards in 90% of cases.
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Utilize advanced troubleshooting tools and techniques to pinpoint the root cause of issues and provide customers with clear, comprehensive assessments.
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Document and classify internal queries, problems, and preventative actions, contributing to thorough retroactive analysis and continuous improvement.
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File detailed issue reports to Engineers, assist in building comprehensive documentation and procedures, document desired behavior, reproduce steps, and suggest code-level solutions for complex product bugs.
Who they want
Requirements
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Bachelor's degree in Computer Science or a related discipline and/or equivalent industry experience.
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1–3 years of troubleshooting experience.
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Preferred GCP experience.
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Experience with cloud or hybrid cloud environments.
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Willingness to work from office in a 24/7 shift environment.
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Basic knowledge of AI/ML, Chatbots, LLMs, Gen AI.
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Strong customer support capabilities.
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Excellent communication skills.
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Proven troubleshooting skills.
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Ability to empathize with customers and handle issues with care.
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