Posted today
Senior Member -DR (Freshers)
Pay
Salary (undisclosed)
Location
Nagpur, India
On site
Apply by
18 Nov
9 days left
Skills this role screens for
Opens on GlobalLogic's site. Sign in first and we keep it in your pipeline.
Still studying?Cloud computing internships open nowAbout the role
GlobalLogic is hiring for the role of Senior Member – DR (Freshers)!
The work
Responsibilities of the Candidate
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Support customers via chat, email, and phone to resolve technical issues.
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Handle and track support tickets to ensure timely resolution.
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Troubleshoot cloud and product-related issues.
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Meet SLA/SLO targets and maintain high customer satisfaction.
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Use Cloud tools for debugging and root cause analysis.
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Document issues and solutions for continuous improvement.
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Collaborate with engineering and cloud teams for escalations and issue resolution.
Who they want
Requirements
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Freshers with a B.Tech (Cybersecurity).
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Strong communication skills and basic knowledge of cloud platforms.
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Familiarity with AI tools such as Gemini, Copilot, and ChatGPT, including prompt usage and automation basics.
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Good analytical, problem-solving, and customer-handling skills.
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Must possess a Provisional Certificate and Consolidated Marks Memo.
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Willingness to work from the office in rotational shifts (working days and 2 weekly offs)
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