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FelicityVia Unstop

Posted 1w ago

Sales and Operations Executive

Pay

INR 3,36,000+/year

Location

Remote, India

Remote

Apply by

29 Oct

5 days left

Skills this role screens for

Sales closingCRM softwareCustomer retentionCommunication skillsEmotional intelligence (eq)Business development

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The work

Key Responsibilities

Also

New Sales (Lead Conversion)

  • Engage with inbound leads via CRM (calls, WhatsApp, email)
  • Understand user needs and recommend relevant therapy plans
  • Effectively pitch Felicity’s offerings with empathy and clarity
  • Achieve a minimum of ₹1.5 lakhs/month in new sales revenue

Also

Repeat Sales (Renewals & Upsell)

  • Proactively reach out to existing clients nearing plan expiry
  • Drive renewals and upsell higher-value plans where relevant
  • Maintain strong client relationships and trust
  • Achieve ₹2.5 lakhs/month in repeat sales revenue

Who they want

Client Experience & Support

  • Act as the first point of contact for client queries and concerns
  • Coordinate with therapists and internal teams to ensure seamless sessions
  • Support scheduling, rescheduling, and issue resolution
  • Ensure high client satisfaction and retention

Also

Operations Support

  • Maintain accurate CRM records and sales tracking
  • Assist in improving sales scripts and processes
  • Provide feedback on client behavior, objections, and product gaps
  • Support day-to-day operational workflows as needed

Who they want

Requirements

  • 1–4 years of B2C sales experience (preferably in wellness, edtech, healthcare, or SaaS)
  • Strong communication and persuasion skills
  • Comfortable handling sensitive conversations with empathy
  • Target-driven with a proven track record of achieving sales numbers
  • Ability to multitask across sales, support, and operations
  • Familiarity with CRM tools and sales pipelines

Who they want

What We’re Looking For

  • High ownership and accountability
  • Strong listening skills and emotional intelligence
  • Bias for action and execution
  • Passion for mental health and wellbeing

Where this listing comes from

From a public listing board (Unstop).

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