Front Office Manager

Skills this role screens for

About the role

Radisson Blu Hotel Guwahati is hiring for the role of Front Office Manager!

The work

Responsibilities of the Candidate

• Develops and implements strategies for front office, bell stand, parking, concierges, etc. that support achievement of the hotel’s goals
• Monitors status regularly and adjusts strategies as appropriate
• Creates the first impression by supervising the door, bell stand, parking, concierge and front office areas
• Develops and implements processes and procedures for assigned departments which support achievement of service and financial goals
• Participates in the preparation of the annual budget; monitors achievement of budget and takes corrective steps as appropriate
• Prepares and analyzes reports in order to develop an informative database for decision making and to communicate upcoming business throughout the hotel
• Analyzes business forecasts and maximizes productivity by adjusting schedules accordingly
• Ensures front desk handles billing and cash in accordance with hotel’s standards

Who they want

Requirements

• Minimum one - three years experience front office experience
• High school diploma required, bachelor’s degree preferred
• Strong computer systems skills including; reservations and reporting systems
• Strong financial acumen
• Excellent communication skills, ability to influence situations
• Able to collaborate effectively with other hotel employees and managers to ensure teamwork
• Strong Microsoft Office suite and reporting system skills
• Ability to work a flexible schedule