insiderOne
Sign in
NovartisVia Unstop

Posted today

Operations Manager

Pay

Salary (undisclosed)

Location

Hyderabad, India

On site

Apply by

6 Nov

13 days left

Skills this role screens for

IT service management (itsm)Itil problem managementService level agreements (slas)AWS (amazon web services)Microsoft azure

Opens on Novartis's site. Sign in first and we keep it in your pipeline.

Still studying?Paid operations and admin internships open now

About the role

Novartis is hiring for the role of Operations Manager!

The work

Responsibilities of the Candidate

  • Own end-to-end operational responsibility for one or more software applications after deployment to production, including onboarding, upgrades, ongoing support, and decommissioning.
  • Ensure application stability, performance, availability, and reliability across environments while proactively identifying and mitigating operational risks.
  • Oversee incident and problem management, including incident detection, troubleshooting, root cause analysis, resolution tracking, and prevention of recurring issues.
  • Manage releases, patches, upgrades, vendor-driven changes, and rollouts while ensuring minimal business disruption and operational readiness.
  • Lead vulnerability management activities to ensure applications meet security, compliance, usability, performance, and sustainability requirements.
  • Ensure adherence to global information security, quality, compliance, governance, and audit-readiness standards across all products and services.
  • Coordinate with infrastructure, platform, environment, backup, and disaster recovery teams to ensure operational resilience and business continuity.
  • Manage application dependencies across platforms, integrations, vendors, and internal technology teams to maintain seamless service delivery.
  • Provide end-user support, communication, onboarding, training, functional guidance, and support for user acceptance testing activities.
  • Maintain and continuously improve knowledge bases, operational documentation, support materials, and readiness standards.
  • Define, monitor, and report on SLAs, KPIs, system performance metrics, operational health indicators, and service management outcomes.
  • Act as the single point of accountability for business stakeholders, engineering teams, technology partners, vendors, and support teams on application operations.

Who they want

Requirements

  • Experience in IT operations or software development in complex business environments
  • Highly collaborative, proven experience as a team player
  • Strong communication skills
  • Knowledge of Information Technology Service Management (ITSM)
  • Familiarity with DevOps tools
  • Awareness of authentication protocols
  • Knowledge of cloud environment and services (AWS - Amazon Web Services, Azure)
  • Experience in a drug discovery or scientific research setting preferred

Novartis

Found on the web. You apply on the company's own site

View company page novartis.com

Where this listing comes from

From a public listing board (Unstop).

insiderOne never charges students to apply. Never pay anyone for an internship. Check an offer you received

Prove IT service management (itsm) first

This role screens for IT service management (itsm). Sit a ten-minute live challenge, get a signed receipt, and the employer sees it verified on your application instead of claimed.

Prove it, then apply

Ask about this role

SCOUT, an AI agent, not a person, answers from this ad, and says so when the ad doesn't cover it. No account, and nothing you type here is kept.

More operations and admin roles

Every operations and admin role here

insiderOne University

Get certified for roles like this: Spreadsheet Analyst

Free, about 2 hours, ending in a project a person reviews and a certificate any employer can check. Put it on this application and every one after it.

Start the certificationWhat is in it

Interned at Novartis? Report what it paid

From the Wire Desk