Payroll Apprentice

Skills this role screens for

About the role

GoHighLevel is hiring for the role of Payroll Apprentice!

The work

Responsibilities of the Apprentice

• Monitor the India Payroll inbox, sort incoming requests, and route them to the right team member for action.
• Organize emails and maintain clear folders or labels so payroll correspondence is easy to find.
• Draft routine acknowledgements and status updates for review before they are sent.
• Ticket Tracking & Follow-up
• Log, track, and update payroll tickets and requests, keeping statuses current.
• Follow up on open items with the team and relevant stakeholders to support timely completion.
• Note recurring query types and suggest ideas to improve FAQs and self-service resources.
• Analytics & Reporting
• Assist with Excel-based reports and trackers by preparing, formatting, and refreshing routine reports.
• Track ticket volumes, categories, and turnaround times, and assist with periodic reporting.
• Support data entry, clean-up, and validation of payroll-related trackers, as directed by the team.
• Process Documentation & Knowledge Management
• Create and maintain quick-reference guides, checklists, FAQs, and process documentation.
• Keep payroll shared files and knowledge repositories organized and up to date.
• Identify opportunities to simplify and standardize administrative processes.
• AI & Process Improvement
• Explore how AI-powered tools can improve administrative processes, such as drafting, summarizing, and organizing information, and share ideas with the team.
• Support small process improvement initiatives as required.
• Coordination & Administrative Support
• Maintain trackers and follow up on action items to support timely completion of Payroll activities.
• Coordinate with internal stakeholders across Payroll, People Operations, IT, and other teams as required.
• Provide day-to-day administrative support to the India Payroll team, and keep a training log reviewed regularly with your supervisor.

Who they want

Requirements

• Bachelor’s degree in any stream (such as B.Com, BBA, BA, or B.Sc); recent graduates are welcome
• Strong attention to detail and accuracy
• Good written and verbal communication skills
• Comfort working with data, spreadsheets, and reports
• Basic to intermediate proficiency in Microsoft Excel or Google Sheets
• Strong organizational and follow-up skills
• Ability to handle employee information with confidentiality and discretion
• Interest in learning how AI tools can support administrative efficiency
• Willingness to learn, take guidance and feedback, and follow through on assigned tasks
• Ability to collaborate effectively with multiple teams and stakeholders
• Interest in building a career in Payroll, Human Resources, or Finance Operations
• No prior payroll experience required; training and ongoing guidance will be provided