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DentsuVia Unstop

Posted today

ORM Graduate Trainee/Intern

Pay

Stipend (undisclosed)

Location

Mumbai, India

On site

Type

Internship

Apply by

16 Nov

12 days left

Skills this role screens for

Reputation managementSocial listeningCustomer feedback managementSocial media managementReporting and analysis

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About the role

Dentsu is hiring for the role of ORM Graduate Trainee/Intern!

The work

Responsibilities of the Intern

  • Monitor and review user comments, suggestions, feedback, and complaints across social media handles and digital platforms, both manually and through ORM tools.
  • Respond promptly to negative comments and complaints within defined turnaround time to ensure a positive user experience.
  • Build brand awareness by addressing user queries and maintaining a positive online perception.
  • Acknowledge compliments and highlight positive feedback on brand social media pages and utilize social listening tools effectively for monitoring and response management.
  • Categorize data and prepare daily, weekly, and monthly ORM performance reports.
  • Analyze audience feedback and provide insights to help improve brand positioning and customer experience.

Who they want

Requirements

  • Graduate or UGC-approved Diploma holder in Mass Media, Marketing
  • Communication, Advertising, or related fields.
  • Certification in Digital Media, SEO, SEM, or E-commerce will be an added advantage.

Dentsu

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Where this listing comes from

From a public listing board (Unstop).

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This role screens for Reputation management. Sit a ten-minute live challenge, get a signed receipt, and the employer sees it verified on your application instead of claimed.

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