Front Line Manager - HR Shared Services 4C

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About the role

Front Line Manager - HR Shared Services

Ready to turn bold ideas into real-world impact?

At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.

Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Also

Job Description

Ready to shape the future of work?

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.  Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Manager HRSS – Switzerland

Role Purpose

We are looking for an HRSS professional to manage Switzerland-specific HR operations and provide accurate, timely and employee-focused HR support across the employee lifecycle.

The work

Responsibilities

• Manage day-to-day Switzerland HRSS transactions covering employee lifecycle activities such as onboarding, employee data changes, transfers, exits and documentation.
• Should be a people manager and have done client interaction with minimum of 2 years of expereince
• Handle employee and HR queries through case management, email and HR service channels, ensuring timely and accurate resolution.
• Maintain employee data and HR records in relevant HR systems, ensuring data accuracy and confidentiality.
• Support Switzerland-specific HR processes, policies, documentation and statutory requirements.
• Coordinate with Payroll, HR, Benefits, Mobility and other internal teams to resolve employee requests and dependencies.
• Perform required validation, quality checks and controls before completing transactions.
• Track and deliver cases within agreed SLA/TAT and quality targets.
• Identify recurring issues and contribute to process improvement, automation and standardisation.
• Maintain process documentation, SOPs and knowledge articles and support process changes.
• Ensure compliance with data privacy, confidentiality and internal controls, including Switzerland/EU data protection requirements where applicable.

Who they want

Required Skills

• Strong understanding of HR Operations / HR Shared Services
• Experience working with HR case management and HRIS platforms
• Good knowledge of employee lifecycle processes
• Strong attention to detail and data accuracy
• Excellent written and verbal communication
• Ability to work with multiple stakeholders and manage priorities
• Strong analytical, problem-solving and process-improvement mindset
• Ability to work with confidential employee information

Nice to have

Preferred

What We Look For: Customer Focus | Accuracy | Compliance | Ownership | SLA Discipline | Continuous Improvement | Teamwork

Tools knowledge – ABACUS / Aconso / HR Suite/ Deep Sign / SNOW

• Experience supporting Switzerland or European HR operations
• Exposure to Swiss HR practices, payroll, benefits or employment administration
• Knowledge of German/French/Italian is an advantage
• Experience in a global HRO / HR Shared Services environment

What you get

Why join Genpact?

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together!!!

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Who they want

Qualifications

Bachelors - HR/Industrial Relations, Bachelors - Human Resource Management, Bachelors - Psychology, Masters - Business Administration, Masters - Human Resource Management

Certifications

Professional in Human Resources (PHR) - Symbiosis Instute of Distant LearningSymbiosis Instute of Distant Learning, SHRM Certified Professional (SHRM-CP) - ProtouchProtouch

Required Skills

Agile Methodology, Change Management, Collaboration Tools, Critical Thinking, Data-Driven Continuous Improvement (DataBridge), Employee Experience, Employee Lifecycle Management, Exit Management, HR Reporting, Human Resources Operations, Lean Six Sigma (LSS), Modernizing Operations, Onboarding, People Leadership, Storytelling

Language

English (Required)

Language Proficiency -

Proficient - C2

Additional Job Location -

Job Type

Regular

Master Skill List -

HR Shared Services

Remote Type -

Office

Work Shift -

Day Job (India)

What you get

Why join Genpact?