Customer Support Executive

Skills this role screens for

The company

About the Company

Mahacol Tie-Up Pvt Ltd operates in the banking, loan, insurance, and NBFC services space, helping customers access and understand financial products through dependable support. The company is seeking a Customer Support Executive to strengthen its customer engagement and service operations in Chembur, Mumbai.

The work

Responsibilities

• Handle customer enquiries related to banking, loans, insurance, and NBFC products through appropriate communication channels.
• Understand customer concerns, provide accurate information, and guide customers through the next steps.
• Follow up on requests, applications, documentation, and service issues until resolution.
• Record interactions and update customer information accurately in internal systems.
• Coordinate with sales, operations, and other internal teams to resolve customer queries efficiently.
• Maintain professional communication, meet service standards, and contribute to customer satisfaction.

Who they want

Requirements

• 1 to 3 years of experience in customer support, customer service, banking, loans, insurance, NBFC, or a related field.
• Clear verbal and written communication skills with a customer-focused approach.
• Ability to understand financial products and explain information in a simple, accurate manner.
• Strong follow-up, problem-solving, record-keeping, and coordination abilities.
• Comfort with basic computer applications and customer management systems.
• The role is full-time and based in Chembur, Mumbai, with a monthly in-hand salary of ₹20,000 to ₹40,000.