Manager, Account Management

Skills this role screens for

About the role

Mastercard is hiring for the role of Manager, Account Management!

The work

Responsibilities of the Candidate

• Own and manage relationships with a portfolio of Banks and Financial Institutions, serving as the primary point of contact for assigned accounts.
• Develop and execute strategic account plans to strengthen existing client relationships, increase customer engagement, and drive sustainable business growth.
• Identify opportunities within existing customer portfolios to expand Mastercard's products, services, and solutions, generating incremental revenue and increasing market share.
• Proactively scout for and secure new business opportunities with existing and prospective banking partners to achieve business development objectives.
• Build and maintain strong relationships with key decision makers, including CXOs, Business Heads, Product Heads, Payments Heads, Cards Leaders, and Digital Banking stakeholders.
• Work closely with customers to understand their strategic priorities and align Mastercard solutions to support their growth ambitions.
• Lead customer engagements and business discussions to identify opportunities across card issuance, digital payments, acceptance, commercial solutions, value-added services, and emerging payment technologies.
• Develop and execute go-to-market plans for new and existing Mastercard products and solutions.
• Collaborate with internal stakeholders across Product, Marketing, Franchise, Customer Solutions, Consulting, Finance, and Operations teams to deliver customer-centric solutions and achieve business objectives.
• Analyse customer portfolios, market trends, competitive dynamics, and industry developments to identify growth opportunities and formulate winning strategies.
• Prepare business cases, commercial proposals, and account growth plans to support customer acquisition and portfolio expansion.
• Lead and support commercial negotiations, partnership discussions, and contract renewals to maximize customer value and business outcomes.
• Track account performance, pipeline opportunities, revenue contribution, and execution against business targets.
• Drive assigned strategic initiatives and projects from concept through implementation, ensuring successful execution and measurable business impact.

Who they want

Requirements

• Bachelor’s degree in business, Finance, Marketing, Economics, Engineering, or a related discipline. MBA preferred.
• Experience in Relationship Management, Account Management, Business Development, Sales, or Product Management within the Banking, Payments, Cards, Fintech, or broader BFSI sector.
• Demonstrated experience managing relationships with Banks and Financial Institutions.
• Proven ability to strengthen existing customer relationships and identify new opportunities that drive incremental revenue growth.
• Strong track record of delivering revenue targets, portfolio growth, and market expansion.
• Deep understanding of the payment’s ecosystem, including cards, digital payments, issuing, acquiring, and banking products.
• Strong commercial acumen with experience developing business cases, commercial proposals, and partnership strategies.
• Excellent stakeholder management skills with the ability to engage and influence senior decision makers both internally and externally.
• Strong analytical and problem-solving capabilities with the ability to translate insights into actionable business opportunities.
• Excellent communication, presentation, negotiation, and relationship-building skills.
• Ability to work independently, manage multiple priorities, and operate effectively in a fast-paced, matrixed organization.
• Demonstrated leadership through influence and collaboration across cross-functional teams.