Content Author

Skills this role screens for

About the role

Thomson Reuters is hiring for the role of Content Author!

The work

Responsibilities of the Candidate

• Read source material from multiple places and write, edit, and update content so it's clear and correct, with guidance from senior team members.
• Handle the full content production process in Adobe Experience Manager (AEM): coding, copyreading, editing, merging, DITA formatting, and checking content.
• Turn confusing, incomplete, or mixed-up source material into clear, well-organized content for customers.
• Take ownership of your own content's accuracy and completeness; work independently on familiar tasks and ask for help on harder ones.
• Spot routine content problems, fix what you can, and know when to ask for help on anything unclear.
• Meet deadlines by managing your own workload and working well with teammates.
• Help test and review content to make sure it works and reads well across different formats.
• Suggest small process improvements when you spot them.
• Leverage strong product knowledge to enhance our workflow and content, for strategic products.
• Learn the team's content, systems, and tools, and pick up general product knowledge over time.

Who they want

Requirements

• Process-oriented: comfortable following and improving structured, multi-step content workflows.
• Attention to detail: consistently accurate, complete, and quality-checked work.
• Strong writing skills: clear, well-organized, professional writing across content types.
• Strong sense of voice: able to write and edit in a consistent, appropriate tone and style.
• Ability to deal with ambiguity: works effectively from incomplete, conflicting, or multi-source information and knows when to escalate.
• General product knowledge: comfortable learning new product context quickly; deep expertise in any single product is not required at entry.
• Works successfully in a team environment and understands team member roles.
• Exposure to AI-assisted content tools or workflows.
• Familiarity with knowledge maps or other structured-content models.
• Basic content or data analytics skills.
• Experience with DITA or other structured-authoring frameworks.
• Experience working in a component content management system (CCMS).
• Broader content creation experience (e.g., digital, consumer-facing, or SEO-oriented content).
• Strong product knowledge in a strategic product area.