Posted 1w ago
Pay
Salary (undisclosed)
Location
Mumbai, India
On site
Apply by
25 Oct
3 days left
Skills this role screens for
Opens on Wipro Limited's site. Sign in first and we keep it in your pipeline.
Still studying?Paid operations and admin internships open nowAbout the role
Wipro is hiring for the role of ADMINISTRATOR L2!
The work
•
Perform initial triage and assist in response for priority incident tickets (P3 tickets) along with its documentation and following the defined SLA and escalation procedures.
•
Track and assist in resolution of software/hardware/network service requests, ensuring they are accurately logged, processed, and completed within defined timelines as per established procedures.
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Track and monitor SLA timelines for entire lifecycle of priority incident tickets (P3 tickets). Escalate to higher levels for delays or potential SLA breaches.
•
Assist in creation of change requests basis types of incident tickets which are raised and resolved.
Who they want
•
Mandatory Skills: MYSQL Database Admin.
•
Experience: 1-3 Years.
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