Verifications Operations Associate

Skills this role screens for

About the role

Stripe is hiring for the role of Verifications Operations Associate!

The work

Responsibilities of the Candidate

•

Plan, lead and execute large-user migrations end-to-end: coordinate technical steps, apply migration-based grace periods (AMP), monitor progress, resolve blockers, and ensure smooth onboarding at scale.

•

Run and interpret Hubble/SQL queries and build simple dashboards to track migration status, rejection rates/types, SLAs, and backlogs; use data to set priorities and drive migration decisions.

•

Configure internal systems queues for migration workflows: create, update, close queues and set routing/prioritization rules to support high-volume changes.

•

Execute and validate reporting and API integrations for large users during migrations; troubleshoot data, sync, or integration issues.

•

Review KYC/KYB documents and make verification decisions for onboarding and exception cases.

•

Communicate with account teams, Vendor Managers, and external users; lead status calls, set meeting cadence, escalate approvals to leadership when required, and coordinate cross-functional input.

•

Join user calls and incident channels to troubleshoot live issues, remove blockers quickly, and participate in incident response when tagged.

•

Provide weekly and ad-hoc status updates to stakeholders and the Special Handling DR; maintain timelines and clear exit criteria for projects.

•

Create and maintain documentation: plans, Jira tickets, runbooks, post-mortems, and retrospective notes to capture lessons learned.

Who they want

Requirements

•

Communication & Engagement: Strong English communication skills (written and verbal) with the ability to explain technical concepts to Stripe's largest customers.

•

Analytical Problem-Solving: Ability to synthesize large amounts of data to identify key trends and inform decisions.

•

Adaptability: A quick learner who is comfortable working in-office, handling ambiguity, and prioritizing in a fast-moving environment.

•

User-Facing Experience: Proven experience in user-facing roles, including joining customer calls to understand complex business requirements and craft tailored solutions.

•

Operational Mindset: A process-oriented mindset with the ability to get things done and a history of identifying and solving internal process inefficiencies.

•

User-First Approach: You are energized by the challenge of solving difficult problems and always maintain a user-first perspective.

•

Technical familiarity.

•

Some experience with SQL.

•

Some experience with API integrations.

•

Risk & Compliance Background: Prior experience in KYC/KYB verifications, risk analysis, investigations, or risk operations.

•

Industry Expertise: Risk experience in payments, e-commerce, or fintech (specifically card-not-present risk) and knowledge of risk detection tools, prevention methods, and schemas.

•

Growth Experience: Prior experience at a growth-stage internet/software company or across multiple industries/verticals.

•

Stakeholder & Project Management: Excellent stakeholder management, communication, and negotiation skills, with experience working on project improvement initiatives.

From the Wire Desk

• Brief · 9 Nov 2026Canada makes its rural immigration pilot permanent, with 5,500 admission spaces in this year's plan
• Brief · 7 Nov 2026Uttar Pradesh raises DA to 63% for state employees from July, matching the Centre, with arrears going to provident funds
• Brief · 7 Nov 2026Canada keeps 380,000 PR admissions through 2029, cuts Express Entry to 100,000 and opens 200,000 in-Canada spaces