Posted today
Product Support Operations Associate,
Pay
Salary (undisclosed)
Location
Bangalore, India
On site
Apply by
18 Nov
9 days left
Skills this role screens for
Opens on Stripe's site. Sign in first and we keep it in your pipeline.
Still studying?Paid operations and admin internships open nowAbout the role
Stripe is hiring for the role of Product Support Operations Associate, Weekend Shift!
The work
Responsibilities of the Candidate
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Troubleshoot and solve external user issues.
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Analyze our processes and instigate changes to help scale our operations and improve user experience.
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Work closely with other Stripe teams to improve our product offerings and messaging around new products and features.
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Gain unique insights into how thousands of businesses on Stripe scale and operate.
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Have an opportunity to learn how Stripe operates from the ground up and make a real impact on the future of the organization.
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Partner with global operations specialists or business process owners to run a critical workflow.
Who they want
Requirements
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You have a user-first mindset and are energized by the challenge of solving difficult problems.
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You have excellent communication skills, both written and verbal.
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You excel in analytical thinking and problem-solving.
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You might have prior experience in customer service or internal and external user-facing operations.
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You enjoy learning about technical products and processes and are an organized self-starter with a passion for finding solutions to our users' challenges.
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You have a process-oriented mindset and ability to get things done.
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You enjoy working in an in-office environment with strong cross-team collaboration and support.
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You are able to prioritize and enjoy working in a quick-moving environment.
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You are humble and have a proven track record for working well across teams and with external partners.
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You're willing to work a weekend shift pattern of Saturday–Sunday and 3 weekdays. The SDC operates during daytime hours in 8-hour shifts (including a 1-hour paid lunch break) scheduled to fall between the hours of 6 AM and 10 PM.
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Where this listing comes from
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