Telemarketing Executive

Skills this role screens for

The work

Key Roles & Responsibilities

• Identify and develop new B2B prospects through tele calling, email, WhatsApp and online research.
• Generate qualified leads across Telecom, IT Infrastructure, Networking and Cybersecurity.
• Maintain a structured database of prospects, decision-makers and opportunities.
• Understand customer requirements, business needs, branch/site requirements and technology environment.
• Qualify prospects based on requirement, budget, timeline and decision-making process.
• Capture accurate customer information and prepare requirement briefs for the sales team.
• Develop a basic understanding of solutions such as Broadband, ILL, SD-WAN, Managed Network Services, Cybersecurity, Firewall, Cloud, NOC/SOC and IT Infrastructure.
• Coordinate with the technical/pre-sales team for feasibility, solution design, BOM/BOQ and commercials.
• Support preparation and sharing of proposals, presentations and commercial offers.
• Schedule customer meetings, online demos and discussions for the sales team.
• Follow up on proposals, feasibility, commercials, negotiations and pending customer inputs.
• Maintain regular follow-ups until the opportunity moves to the next stage.
• Maintain daily call, lead and opportunity updates in ERP/Excel.
• Track lead status, follow-ups, meetings, proposals and closures.
• Share daily/weekly sales pipeline and activity reports with the reporting manager.
• Coordinate between customers, sales, pre-sales, NOC, operations and technical teams.
• Ensure customer requirements are communicated accurately to the relevant internal teams.
• Support smooth handover of qualified opportunities to the sales team.

Also

Key Performance Indicators

• 100–150 quality outbound calls/day
• Qualified B2B discussions and lead generation
• Requirement/feasibility opportunities generated
• Customer meetings scheduled
• Proposals/BOQs progressed
• Follow-up discipline and pipeline conversion
• Contribution towards new customer acquisition and sales closure

Also

Candidate Profile

• 1–3 years of relevant experience in Telecom / IT Infrastructure / Networking / Cybersecurity / B2B technology sales.
• Good communication, tele calling and follow-up skills.
• Ability to speak confidently with business and technology stakeholders.
• Basic understanding of B2B technology solutions.
• Good email, Excel and CRM skills.