Telecaller Executive

Skills this role screens for

The company

About the Company

Incraftiv Pvt Ltd is an IT-focused organization seeking a dependable Telecaller to support customer communication and front-office coordination in its Noida office. The role offers an opportunity to contribute to day-to-day business operations while building strong communication and client-handling skills.

The work

Responsibilities

• Make outbound calls to prospective and existing customers, explain relevant services, and respond to queries professionally.
• Receive incoming calls, record accurate information, follow up on leads, and maintain organized call records.
• Welcome visitors, assist with basic office reception activities, and direct calls or enquiries to the appropriate team members.
• Coordinate with internal teams to ensure timely responses and a positive customer experience.
• Prepare routine updates on calls, follow-ups, enquiries, and lead status.

Who they want

Requirements

• At least 2 years of relevant experience in telecalling, customer support, front desk, reception, or a related role.
• Strong verbal communication, active listening, and interpersonal skills.
• Comfort with maintaining records and using basic office or computer applications.
• A courteous, organized, and customer-focused approach is essential.
• This is a full-time, in-office opportunity based in Sector 2, Noida, with monthly compensation of ₹20,000 to ₹22,000 depending on candidate experience.