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Wipro LimitedVia Unstop

Posted 1w ago

SERVICE DESK ANALYST L2

Pay

Salary (undisclosed)

Location

Bangalore, India

On site

Apply by

22 Oct

Last day today

Skills this role screens for

IT service desk supportIT incident managementService level agreements (slas)Issue escalationIncident reporting

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About the role

Wipro Limited is hiring for the role of Service Desk Analyst L2!

The work

Responsibilities of the Candidate

  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback, suggestions, escalations by customers to the appropriate internal team
  • Identify and suggest improvements on processes, procedures etc.
  • Respond to queries from all calls, portal, emails, chats from the client
  • Become familiar with each client and their respective applications/ processes
  • Learn fundamental operations of commonly-used software, hardware and other equipment
  • Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software
  • Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits
  • Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework

Who they want

Requirements

  • TIS Service Desk
  • 1-3 Years

Wipro Limited

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Where this listing comes from

From a public listing board (Unstop).

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