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CoinDCXVia Unstop

Posted today

API Business Analyst

Pay

Salary (undisclosed)

Location

Bangalore, India

On site

Apply by

4 Nov

14 days left

Skills this role screens for

API integrationAPI testingClient supportSla managementIssue escalation

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About the role

CoinDCX is hiring for the role of API Business Analyst!

The work

Responsibilities of the Candidate

  • Support clients in integrating with CoinDCX Spot and Futures APIs, including API key setup, authentication, and order testing
  • Troubleshoot API-related issues such as failed orders, data mismatches, and connectivity errors using structured playbooks
  • Act as the first line of support for API users, ensuring timely responses and clear resolution paths
  • Coordinate cross-functionally with Tech, Product, CX, and Business teams to resolve issues efficiently
  • Track, log, and manage issues through internal tools, ensuring proper documentation and escalation hygiene
  • Monitor SLA metrics such as response time (FRT) and resolution turnaround time (TAT), and contribute to weekly reporting
  • Improve API documentation, FAQs, and internal knowledge bases to reduce repeat queries and enhance client self-serve

Who they want

Requirements

  • Support clients in integrating with CoinDCX Spot and Futures APIs, including API key setup, authentication, and order testing
  • Troubleshoot API-related issues such as failed orders, data mismatches, and connectivity errors using structured playbooks
  • Act as the first line of support for API users, ensuring timely responses and clear resolution paths
  • Coordinate cross-functionally with Tech, Product, CX, and Business teams to resolve issues efficiently
  • Track, log, and manage issues through internal tools, ensuring proper documentation and escalation hygiene
  • Monitor SLA metrics such as response time (FRT) and resolution turnaround time (TAT), and contribute to weekly reporting
  • Improve API documentation, FAQs, and internal knowledge bases to reduce repeat queries and enhance client self-serve

Where this listing comes from

From a public listing board (Unstop).

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