Posted today
Pay
Salary (undisclosed)
Location
Bangalore, India
Hybrid
Apply by
4 Nov
14 days left
Skills this role screens for
Opens on Aon's site. Sign in first and we keep it in your pipeline.
Still studying?Paid data internships open nowAbout the role
Aon is hiring for the role of IND Analyst II - CRM GCC!
The work
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Serve as an Oracle CRM Specialist supporting Sales Enablement and Marketing to ensure seamless operations and data integrity.
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Gather business requirements, translate them into CRM terminology, conduct User Acceptance Testing (UAT), and assist users in leveraging CRM data.
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Deliver interactive dashboards, custom visuals, and reports using Power BI by connecting to CRM systems and Excel data sources.
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Automate reporting through macros/VBA, utilize advanced Excel functions (pivot tables, Power Pivot, INDEX-MATCH), and conduct customer segmentation and sales pipeline analysis.
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Handle core CRM administration functions, including user profile maintenance, security roles, workflows, sandbox testing, and deployment to production.
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Resolve CRM service desk tickets within defined SLAs and collaborate with developer teams for complex technical issue resolutions.
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Establish documentation, lead end-user training sessions, and ensure data hygiene across CRM objects (Accounts, Contacts, Opportunities, Leads, Activities).
Who they want
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Bachelor’s degree in Engineering, Computer Science, Information Technology, Business Administration, or a related field.
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2–4 years of experience working with enterprise CRM platforms (Oracle CRM / Salesforce) and CRM administration.
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Proficiency in Power BI dashboard design and advanced Microsoft Excel (Power Pivot, VBA, macros).
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Solid understanding of sales and marketing metrics, customer engagement KPIs, and pipeline analysis.
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Strong investigative, analytical, and troubleshooting skills with high attention to detail.
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Willingness to work in the 5:30 PM – 2:30 AM shift window (cab facility provided).
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