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InfosysVia Unstop

Posted 1w ago

Senior Technical Process Executive

Pay

Salary (undisclosed)

Location

Bangalore, India

On site

Apply by

27 Oct

5 days left

Skills this role screens for

IT service desk supportCommunication skillsOperating system conceptsNetwork troubleshootingServicenow

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About the role

Infosys is hiring for the role of Senior Technical Process Executive!

The work

Responsibilities of the Candidate

  • Excellent communication skills to attend/resolve client issues on calls/chat/mail.
  • Experience in using ticketing tools such as Service now, Remedy, control M will be added advantage
  • Experience of resolving queries utilizing voice skill on any of VPN, Drivers, O365, driver installations, Active directory
  • General support knowledge of Operating systems across various platforms and basic concepts of networking, cloud computing
  • Productivity applications like Microsoft office tools.
  • Open to work in 24*7 and work from office environment
  • Analytical problem solvers who will understand issues and to resolve customer issues
  • Problem solving skills and quick thinking to own & resolve customers’ issues independently, thoroughly & efficiently
  • Being proactive and show the utmost respect for customers’ time
  • Good time management, ensuring all contacts with customers add value

Who they want

Requirements

  • Graduate

Infosys

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Where this listing comes from

From a public listing board (Unstop).

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