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TeleperformanceVia Unstop

Posted today

Real Time Analyst

Pay

Salary (undisclosed)

Location

Gurgaon, India

On site

Apply by

9 Nov

13 days left

Skills this role screens for

Workforce schedulingForecastingPerformance trackingQuality management systems (qms)Training and development

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About the role

Teleperformance is hiring for the role of Real Time Analyst!

The work

Responsibilities of the Candidate

  • Oversees and has full responsibility over all operational support aspects of the contact center.
  • Must facilitate and monitor all workforce planning issues, including staffing, scheduling and forecasting systems, and policy and procedure.
  • May monitor the implementation and execution of all training programs across the contact center.
  • Oversees all aspects of contact center quality issues and support systems implementation and management.

Who they want

Requirements

  • Positions on this level are fully proficient in executing established standards. Works independently within set frames and follows set course.
  • Has a knowledge base typically acquired from a professional/university degree and approximately 1-2 years of practical professional experience in a particular area.
  • Develops own knowledge, shares best practice and develops relevant/appropriate solutions.

Where this listing comes from

From a public listing board (Unstop).

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