Project Manager, Marketing Operations - Patient Services

Skills this role screens for

About the role

The Project Manager Material Review, Marketing Operations facilitates the management of Advertising & Promotional materials as they pertain to the U.S. Commercial MRP (Material Review Process). The Project Manager Material Review, Marketing Operations ensures: • Facilitation of cross-functional team (Medical, Regulatory, Commercial, Legal, Compliance, others) review and approval of:• Advertising materials • Promotional materials • Sales Training materials • Promotional Labeling materials • Management of cross functional team members and advertising agencies • Open communication of material status with cross-functional team members and advertising agencies • Tactical support and project timeline oversight of materials through MRP • Consulting and training support to all team members responsible for uploading and approving materials within the MRP • Timely review of all promotional, non-promotional materials through U.S. Commercial, Medical reviewers, Regulatory reviewers, and other key stakeholders Core Responsibilities: • Provides key support for: • • Solutions and contingency plans to facilitate business success • Holds self and team accountable for results • Serves as a mentor and coaches others on the MRP • Proactively provides consulting; expertise and MRP process training to cross-functional team members • Evaluates and updates processes to adapt to a changing environment and to optimize Efficiencies • Coordinating logistics to ensure timely production, fulfillment and shipment of materials • Process Management:• Manages the review process for promotional and non-promotional materials that are routed through the MRP • Perform “Final Sign-off” on material submissions uploaded into Veeva • Validate that the metadata / review tier aligns with the submitted materials• Determine if legal/compliance is required • Determine if Editorial Quality Check is required • If additional reviewers are not aligned with the selected review tier, tag additional reviewers and update review tier as necessary • Ensure sources files are uploaded into the Veeva for production vendors • Validate all back-end approvals prior to routing material to Regulatory Affairs for Office of Prescription Drug Promotion (OPDP) submission • Oversee release of approved material for distribution • When material withdrawal is required, inform inventory vendors • Initiate production of updated package inserts • Identify promotional material that needs inventory updates and Initiate inventory update process • Cross-functional team meetings: • Manages project team of 10 to 20 cross-functional team members • Schedule, manage and facilitate formal concept review requests, schedules live review meetings to resolve and discuss reviewer comments (i.e., Tier 1 reviews, Formal Concept Reviews) • Creates and communicates weekly review team meeting agendas • Prioritize and schedule any additional live meeting requests (e.g., exceptions, revise & resubmits) as needed • Schedule and facilitate weekly live prioritization meetings with business owners • Review dashboard within Veeva to understand upcoming volume of materials being planned for submission • Act as a neutral facilitator in project discussions, summarizes team agreements and maintains required documentation of discussion outcomes • Maintain a positive, energetic, and engaged attitude and approach to work under times of stress • Communication• Attend brand and tactical planning meetings to understand upcoming workload • Send material status notifications through MRP • Work closely with Compliance to address identified issues, as needed. • Notify Fulfillment Center, Business Owner or Interactive Agency of material status • Develop, maintain, and track process metrics, communicating results to all stakeholders. • Provide regular updates to relevant stakeholders on the health of the advertising and promotional review and approval process. • When an existing piece is updated / changed, run report to identify in-market materials that are impacted and need to be updated / expired – alert Business Owners • Consistently communicates timely and accurate information and project progress to project owners • Supports the development of solutions and contingency plans to facilitate business success • Shares and documents best practices/lessons learned to enhance overall business success • Regularly communicates with project owners / vendors to ensure that project timelines are aligned with business needs and expectations • Key Skills• Proficient project management skills, demonstrating the ability to balance competing priorities • Ability to forecast, prioritize, multitask, and manage multiple jobs in a fast-paced, rapidly changing environment • Capable of making informed, data-driven decisions under tight deadlines • Competent in data, analytics, and measurement • Strong interpersonal skills with the ability to collaborate well with others • Ability to quickly learn, adapt to, and comply with business needs, policies, and guidelines • Experienced at identifying, applying, and socializing lessons learned • Requirements:• 5+ years’ experience in Project Management  • Some understanding of Veeva or review systems • Some experience working with print and digital formats • Bachelor’s Degree in Business Management, Science, Education, Communication or related • Understanding of the MLR process and associated policies and systems • Pharmaceutical industry knowledge • Knowledge and prior experience in marketing, and communication or advertising agency experience • Working knowledge of Adobe Acrobat; MS Word, MS Excel, MS PowerPoint and Veeva PromoMats • Possesses ability to learn and adapt to other software tools as necessary •     Languages: English is required •     Travel: The ability to travel up to 25% of time as needed ​Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​ • The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future. ​ • We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​ • This job is eligible to participate in our short-term incentive programs. ​ Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of  any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. ​ AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled.  US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: https://www.abbvie.com/join-us/reasonable-accommodations.html