Posted 1w ago
Pay
Salary (undisclosed)
Location
Bangalore, India
On site
Apply by
23 Oct
1 day left
Skills this role screens for
Opens on Vodafone Idea Ltd's site. Sign in first and we keep it in your pipeline.
Still studying?Paid software internships open nowAbout the role
Vodafone is hiring for the role of Network Monitoring Engineer!
The work
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Monitor customer networks and network elements continuously, in line with defined service-level agreements.
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Identify and validate alarms, carry out an initial diagnosis and classify faults according to service requirements.
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Notify customers and internal stakeholders about faults and their potential network impact.
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Create accurate trouble tickets and route them to the appropriate fault-resolution or investigation teams.
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Collaborate with technical teams, incident management teams, service desks, first-line support teams and key IT contacts.
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Communicate faults accurately to customers within the required notification timelines.
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Help maintain high service availability by supporting timely fault identification and escalation.
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Contribute practical ideas for improving network-monitoring processes and service quality.
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Prioritise monitoring and communication activities effectively during high-pressure operational situations.
Who they want
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You have foundational knowledge of networking concepts, including the OSI model, TCP/IP, basic routing and switching.
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Exposure to Cisco networking is preferable.
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You can use common desktop applications, including Windows operating systems, internet browsers, office software and email applications.
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You have an engineering qualification; an engineering diploma is acceptable.
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A CCNA certification or postgraduate qualification in advanced networking is desirable.
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Experience in an ISP, telecommunications, Network Operations Centre or managed-services environment is desirable.
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You apply methodical troubleshooting, analytical thinking and structured problem-solving.
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You communicate clearly in written and spoken English.
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You can learn independently, acquire new technical knowledge quickly and work collaboratively.
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You can organise priorities during high-pressure situations and take ownership of finding appropriate solutions.
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You are comfortable working in a 24x7x365 shift environment.
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