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Paychex private limitedVia Unstop

Posted yesterday

Global Services Specialist I

Pay

Salary (undisclosed)

Location

Bangalore, India

On site

Apply by

9 Nov

12 days left

Skills this role screens for

Customer serviceCommunication skillsClient supportAttention to detailCritical thinking

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About the role

Paychex is hiring for the role of Global Services Specialist I - Account Life Cycle!

The work

Responsibilities of the Candidate

  • Manages inbound and outbound client communications, responding to inquiries and conduct follow‑up via assigned channel. Note this could be Voice, Email, or Chat.
  • Review, research, and resolve client issues by using the tools, resources, system navigation, product knowledge, and functionality provided to support first contact resolution, escalating complex matters as appropriate.
  • Respond promptly and accurately to client inquiries, ensuring adherence to SOPs, knowledge articles, compliance standards
  • Accurately documents all interactions and uses multiple internal systems to support client needs.
  • Maintains knowledge of Paychex product and workflow while delivering a high-quality customer experience for clients, carriers, and internal partners.
  • Maintain High level of Accuracy by ensuring close attention to detail and critical thinking applied throughout processing.

Who they want

Requirements

  • Demonstrated ability to communicate effectively, both verbally and in writing.
  • Ability to manage multiple priorities in a fast‑paced environment.
  • Proficiency with computer systems, multi‑application workflows, and online research tools.
  • Proficiency in Microsoft Products
  • Education: Bachelor’s degree (Preferably BBA or BCom)
  • Experience: Fresher
  • Shift: Flexible with US rotational shifts (India night shifts)

Where this listing comes from

From a public listing board (Unstop).

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