Customer Support Executive

Skills this role screens for

About the role

eHire Tech Services, Mohali is hiring for Customer Support Executive!

The company

About the Company

eHire Tech Services, Mohali is hiring Customer Support Executives for opportunities in the BPO and KPO industry across Mohali and Chandigarh. The role offers a structured professional environment where fresh graduates and experienced customer service professionals can build strong careers while supporting customers and business operations.

The work

Responsibilities

• Handle customer interactions through the assigned communication channels in a courteous and professional manner.
• Understand customer requirements, provide accurate information, and resolve routine queries within defined timelines.
• Record conversations, requests, and resolutions accurately in the relevant systems.
• Escalate complex issues to the appropriate internal team and follow up until closure.
• Meet quality, productivity, attendance, and customer satisfaction expectations.
• Follow company processes, data privacy standards, and service guidelines consistently.

Who they want

Requirements

This is a full-time Customer Support Executive opportunity in the BPO and KPO industry, based in Mohali or Chandigarh. The compensation range is ₹23,000 to ₹30,000 CTC per month, subject to the applicable company structure and hiring terms.

• Open to fresh graduates and candidates with prior customer support, BPO, or KPO experience.
• Strong verbal and written communication skills with a customer-first approach.
• Good listening, problem-solving, and interpersonal abilities.
• Comfort with basic computer operations and learning customer relationship or workflow systems.
• Professional conduct, reliability, and willingness to work in a full-time, office-based role.