Posted today
Pay
Salary (undisclosed)
Location
Hyderabad, India
On site
Apply by
9 Nov
12 days left
Skills this role screens for
Opens on HSBC's site. Sign in first and we keep it in your pipeline.
Still studying?Paid internships open nowAbout the role
HSBC is hiring for the role of Contact Centre Representative!
The work
•
Answers (or makes) phone calls from (or to) HSBC customers in a polite and friendly way, making customers comfortable and resolving customer’s issues in a kind cordial manner.
•
Interact with the persons in line with customer expectations.
•
Offers value added products and services based on customer needs analysis and enhances customer understanding of those products.
•
Provides excellent customer service to new inbound customer calls by keeping up to date on training and internal communications.
•
Generating customer loyalty through strong knowledge of key products and services.
•
Owns and resolves issues and understands how and when to escalate.
•
Acts as a role model for our Group Values and Behaviours, supporting colleagues and customers to deliver superior customer service through these values.
•
Values diversity amongst team.
Who they want
•
Sound understanding of quality and customer satisfaction measures deployed in Contact Centre environment.
•
Excellent email writing and verbal communication skills.
•
Good prioritization, planning and organizing skills.
•
Adaptable and flexible to change. Displays patience and empathy.
•
Domain Knowledge required.
•
Excellent communication skills and always polite and friendly.
•
Wants to do a good job, is concerned about getting it right for the customer and checks everything is in order.
•
Ability to work in a high-volume, fast-paced environment is required.
From a public listing board (Unstop).
insiderOne never charges students to apply. Never pay anyone for an internship. Check an offer you received
This role screens for Customer service. Sit a ten-minute live challenge, get a signed receipt, and the employer sees it verified on your application instead of claimed.
Prove it, then applySCOUT, an AI agent, not a person, answers from this ad, and says so when the ad doesn't cover it. No account, and nothing you type here is kept.
More roles
insiderOne University
Get certified for roles like this: Business Communication Associate
Free, about 2 hours, ending in a project a person reviews and a certificate any employer can check. Put it on this application and every one after it.
Start the certificationWhat is in itInterned at HSBC? Report what it paid