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EXLVia Unstop

Posted today

Assistant Manager

Pay

Salary (undisclosed)

Location

Noida, India

On site

Apply by

2 Nov

12 days left

Skills this role screens for

Communication skillsCustomer handlingTeam leadershipCRM softwareEnergy industry knowledge

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About the role

EXL is hiring for the role of

The work

Responsibilities of the Candidate

  • Lead the voice inbound and outbound processes for complaint management and debt collection within the International Growth Markets Utilities and Key Accounts segment.
  • This role requires strong client interaction, people leadership, and deep understanding of utility processes to ensure service excellence and regulatory compliance.

Who they want

Requirements

  • Excellent verbal and written communication skills in English.
  • Minimum 2 years of experience in voice operations, preferably in complaint handling or debt collection.
  • Demonstrated client management and stakeholder handling abilities.
  • People management experience with a focus on coaching and development.
  • Strong knowledge of utility industry processes and regulations.
  • Proficiency in using call center software and CRM tools.
  • Analytical mindset with ability to interpret performance data.
  • Ability to work under pressure and meet tight deadlines.
  • Flexibility to adapt to changing business requirements.

EXL

Found on the web. You apply on the company's own site

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Where this listing comes from

From a public listing board (Unstop).

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