Posted today
Pay
Salary (undisclosed)
Location
Noida, India
On site
Apply by
3 Nov
12 days left
Skills this role screens for
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Still studying?Customer success internships open nowAbout the role
Emerson is hiring for the role of Ovation Support Engineer!
The work
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Hands-on experience with Hyper-V, VMware ESXi, and vCenter is a must.
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Regular deployment, configuration, and maintenance of Windows Server operating systems on VMware and Hyper-V platforms.
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Installation and configuration of new server-grade hardware in the data center.
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Hands-on experience with network infrastructure, including switches, routers, firewalls, and network troubleshooting, is a must.
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Knowledge of ring network topology and redundancy mechanisms will be an added advantage.
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Diagnosis and resolution of hardware, software, and networking issues.
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Perform daily monitoring of data center hardware and infrastructure to ensure operational availability.
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Provide technical support for server hardware, virtualization platforms, and associated infrastructure.
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Maintain hardware inventory and track infrastructure assets.
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Provide on-site and remote technical support to clients and in-house engineers.
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Assist in diagnosing and resolving hardware, software, and networking issues.
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Respond to client support requests and provide effective, customer-focused technical solutions.
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Coordinate with vendors to log service calls, troubleshoot issues, and track resolution progress.
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Maintain effective client relationships and ensure timely resolution of technical issues.
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Provide technical guidance and training to in-house engineers.
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Deliver solutions aligned with client requirements and operational needs.
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Maintain accurate records of support activities, service requests, and work performed.
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Prepare job reports and technical documentation.
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Track and manage service activities, hardware inventory, and vendor support cases.
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Undertake frequent domestic and international travel for installation, commissioning, troubleshooting, and technical support activities.
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Provide on-site technical assistance at client locations as required.
Who they want
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Have at least 2 years of hands-on experience in networking and IT infrastructure support.
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Possess experience coordinating and liaising with vendors and subcontractors for technical support, troubleshooting, and issue resolution.
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Demonstrate strong verbal and written communication skills.
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Have good interpersonal and coordination skills, with the ability to work effectively with clients, internal teams, and external service providers.
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Bachelor’s degree in Information Technology, Computer Science, or a related field.
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Proven work experience as a Network Support Engineer or in a similar IT infrastructure support role.
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Practical knowledge of computer hardware, routers, firewalls, and networking systems.
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Ability to troubleshoot complex hardware, software, and networking issues.
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Strong analytical and critical-thinking skills to identify root causes and implement effective solutions.
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Strong interpersonal skills with the ability to work effectively with clients, colleagues, and vendors.
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Good time-management and organizational skills, with the ability to prioritize tasks efficiently.
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Good written and verbal communication skills.
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Willingness to undertake domestic and international travel at short notice, as required.
From a public listing board (Unstop).
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